Providing Empowerment

Karen Tolley is no stranger to helping the community of Dorchester County, part of the Eastern Shore, where she was born and raised. After graduating locally, she was asked to be Treasurer of her small township nineteen (19) years ago. That started a sincere interest in creating and passing policy for sound government. Since 1997 she has been Town Commissioner representing the area on several community councils/committees. Owning and operating a Liberty Tax Franchise seemed like a natural extension of her community outreach.

Karen stated, “Besides being able to provide local residents with a paycheck, we provide empowerment. The skills that returning employees learn season to season benefit them in all areas of their life. Working with clients’ directly fine tune and hone customer service skills, reviewing tax returns teach analytical skills, and entrusted with handling confidential data and personal finances instills honesty and integrity. Low income clients and students also benefit from nearly 100 free annual tax returns. As a CPA, I represent many tax clients before the IRS and State at a significantly reduced rate or most often FREE. The first correspondence (which clears up 90% of most issues) is always FREE. Why? Because I want FANATICAL customers to know let us do what we do BEST!”

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