Fanatical at Liberty

Archive: March 2014

I am here to tell you an amazing story about over coming extreme obstacles and still delivering top-notch customer service in the process. It all started on January 15, 2014 around 10:00 pm. The owner, Reggie Reyes, received a phone call from the Lemon Grove Fire Department. Turns out, the internal roof sprinkler system had deployed due to corrosion in the piping. The entire office was flooded
Fanatical Customer Service....that is what we do! You have heard the saying, nor sleet, nor snow, nor rain, nor dark of night? I want to nominate Larry Slaughter, and many of his employees for fanatic customer service in Lexington, Redbank and Irmo South Carolina. While snow might deter some from going to work, Larry had many employees braving the conditions with 4-wheel drives and good old as
About a week and a half ago, a client came in to "get his return started" for he and his wife. He was going to Madrid the next day, and wanted to be sure that he wasn't going to owe that much money in taxes before he left. I was able to take a weight off his shoulders by informing him that he would be getting a refund from federal, but I couldn't finish the return because his wife had to be ther
I met Ray Dunn at an IRS conference 10 years ago. Ray stayed in touch with me every year for the next 5 years, and finally asked me to listen in on one of John's conference calls. During the call, I was convinced that it would be easier to follow a proven system rather than continuing to create my own system. I had been a "mom and pop" tax business owner for more than 20 years. We now have 4 locat
Despite our best efforts, the “Vast Majority” of our Company Stores do not have customers lined up around the building waiting to get their tax returns completed. The anecdote below, however, could certainly change that. Doing the right thing is not always the easy thing to do. Rarely is it convenient. But doing the right thing, especially when no one is looking, can have the power to define who
Last year we worked with a new client, they were all new to me. This client had a couple of years worth of returns and we were able to get them processed and get a very favorable result for the couple. They returned this year and I assigned them to one of my returning preparers. In the process of filling out the return, one of the numbers on the Client Information Sheet could be interpreted as e
Tax Refund Keeps Car From Being Repossessed By Mark and Camelia Adel/Zees – Pinehurst, NC A client returned to us after a difficult year, having been one of many people laid off when a local carpet plant, located just down the street from our office, closed last January. We reached out to those workers and offered to prepare their tax returns for free last year. She was one of many who came
Kevin Wright loves to get his groove on the minute he puts on his Lady Liberty costume! He is from the great state of Hawaii, and he was raised mostly in Los Angeles, CA. Apart from waving for Liberty Tax in Colorado Springs – Austin Bluffs, he works as a conductor on the Cog Rail train that travels up to the summit of Pikes Peak, more than 14,000 feet high. Kevin has training in ballroom a
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365 Days Sober Bernard Anderson’s story submitted by Cuylor Leverett/ Zee-Augusta, GA Last year, I took over a new store and hired a gentleman by the name of Bernard Anderson. Bernard had been waving for 2 years at that location. I hired him and he started working. About 2 weeks into the season, Bernard came in for a shift and had obviously been drinking that day. As much as it hurt to
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