Fanatical at Liberty

Archive: March 2014

Three years ago, a young girl came into the office and applied for the waver position. That night, her mom called and asked to speak with the owner. When I told her I was the owner, she told me that her daughter had applied for the waver position that morning, and that she wanted me to know that she was deaf.
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Our two Liberty Tax Service locations have made it a point, since 2006, to hire disabled workers. Almost all our wavers have some sort of disABILITY; we write it this way to highlight their ability.
I’ve been associated with Liberty almost from the beginning. In those early years, I saw firsthand John Hewitt’s passion and drive to eradicate hunger. I have to admit that I just didn’t get it. I listened to the stories about the hungry children, but never made the connection that I could make a difference.

I want to share with you a fanatical customer service story! Last year, I had client stand on our doorway with a big box of paperwork. She would not come in and was crying on the doorstep. We finally persuaded her to come in, and she told us the story of her life.

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The most impoverished zip code in the entire state of Washington is located in our territory. Nearly three quarters of students at the public schools around us qualify for free or reduced lunch. The need surrounding us is great.
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Five years ago, I lived in Florida, and my son and I were homeless.  I hadn’t worked a steady job in about 3 years.  One day, I was at a friend’s house on their computer, and found an old friend from the Marine Corps online.  She and I began talking and she was raving about her job and wanted me to come up and visit.
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We had a returning client send a friend to us, and first thing in the morning, we called the gal to give her the $50 SAF thank you. The phone rang and rang. She finally answered and sounded really sick.