Fanatical at Liberty

Category: customer service

I had a former H&R Block client come into my office full of worry. He had not filed his taxes in two years, needed to get a FAFSA completed for his daughter to go to college and felt he had no where he could turn. His worry stemmed from H&R Block harassing him for non paid fees from financial products he had selected at the time of his tax preparation with Block in 2010 and 2011.
Posted By: Shawn Vadnais on Thursday, July 10, 2014
I'm not sure if it's too late to write about my story, but I feel compelled to share how incredible it is to be a part of the Liberty Tax Family since 2012. My name is Thomas Montalvo and I'm convinced our presence as a Liberty Tax Service Office here in Southern California is making a huge difference and lives throughout the community are being changed.
Posted By: Thomas Montalvo on Sunday, July 06, 2014
I went to Liberty because I knew they would help me. My son turned over the financial power of attorney to me and I went here to make sure we were doing everything legal. They were so professional and knew exactly what to do. I so appreciate the help and advice.
Posted By: Kimberly DeBusk on Saturday, June 28, 2014
We have a homeless man that we call O.G. that comes to our office regularly to help put out signs, flags and our Liberty Tax tent. He is responsible for sweeping and hosing down the front and rear of the office. He comes to the office three to five times per week and he knows most of our employees by first name. We consider him a part of the Liberty family!
Posted By: Bonique Edwards on Tuesday, June 17, 2014
It was a very cold February night when a new customer walked in the door with his girlfriend. He had been unemployed for many months and just started a new job. The $50 cash in a flash brought him in the door. When I met with him and completed the return, the refund was very small and not enough to even cover the preparation fees. Since he just started a job and seemed fairly desperate, I told
Posted By: Connie Moore on Thursday, June 12, 2014
Early in February, a family came to us to file four years’ worth of tax returns. They were quiet, friendly and humble, and quickly had everyone in the office smiling. They weren’t sure they were even going to get a refund, thanks in part to prior difficulties with an ex-spouse and the IRS. But they were trying to get into a home and needed to file all the back tax returns. Excitedly, the preparer
Posted By: Shannon Bird on Tuesday, June 10, 2014
I sent the following to a contest in a local magazine to recognize a company that gives back to the community. Liberty Tax epitomizes service and giving back to the community and are deserving of the award. "To Whom it may Concern Saw the contest in Pompano today magazine and would like to nominate Liberty Tax Service of Pompano Beach. It is ironic that my relationship began with them by
Posted By: Jeff Martin on Tuesday, June 10, 2014
In August of 2012, I ran an ad for our Tax Class. A young Hispanic woman (I’ll call her Lilith) answered the ad. She went through the tax class with many other people, and I noticed that, although English wasn’t her first language and she struggled, she was very hard-working and tenacious. One day Lilith came to me, shortly after the class had ended, and told me she really needed to work right
Posted By: Shannon Bird on Tuesday, June 10, 2014
God answers prayers, and Liberty was part of our answer! June 28th, 2012...our fourth year of marriage, both from very expensive divorces. I had been a very successful financial advisor my entire career. My wife had been a mother, and realtor. We both were living under tremendous strains from divorce cost, integrating families and were still feeling the affects of 2008's financial crisis. I
Posted By: Todd & Karen Swicegood on Friday, June 06, 2014
Since 1985, we had been going to the same big name tax company. My sister worked there and we didn't think much about it. We just went in every year like clockwork. That all changed in 2010. That year, my family went to do our taxes at our usual tax company. The whole ordeal took us around an hour and half and at the end we were told they could not offer us a refund anticipation loan.
Posted By: Mechille Burke on Friday, June 06, 2014