Fanatical at Liberty

Category: customer service

I recently had an opportunity to help one of my former students and his mother in a way that changed their lives for the better. The former student was a young man I had mentored in home room. After talking with him I discovered that his mother was disabled. He said she never filed taxes because she was on disability. He asked if he could claim his brother because he contributed a great deal to his support.
Posted By: Charles Walker on Friday, March 28, 2014
After I visit Liberty tomorrow and hopefully am able to receive a good price and maybe a discount on tax preparation for 4 years of taxes, I will be able to come back to this site and leave a positive comment for them.
Posted By: Susan Hogan on Wednesday, March 26, 2014
After I decided my life long dream of becoming a professional artist was a real possibility even though I wasn't sure how to begin walking out that dream. I was willing and decided to take whatever steps necessary to begin painting while caring for my son who wound up needing to be cared for full-time and home schooled as well.
Posted By: Joy Lynn McCavit on Wednesday, March 26, 2014
I have been a liberty tax customer for three years this year. I have been able to purchase a dependable car and pay off and catch up on bills for me and my children so there is a ton less stress and burden on our shoulders. It means alot to see your children smile because of new found security and foundation.
Posted By: ashley gill on Wednesday, March 26, 2014
My husband and I been going to Libery Tax in Red Lion for a few years now, always making sure to book with Mr. Greg Bianco. The first year I had some issues with previous year taxes and Greg made sure to put me back on track. This year he took time out of his busy day to help insure our future by adjusting our 401k retirement funds to make sure we will be able to live comfortably and not have to worry.
Posted By: Jen Findley on Wednesday, March 26, 2014
Liberty tax has done my taxes 3 years in a row and I couldn't be happier with their service...or my return ;)
Posted By: Jeremy S on Wednesday, March 26, 2014
I love giving Fanatical customer service to All my clients! I make sure to always learn as much as possible about each one of them including remembering their name and if they have filed here years before. They all have wonderful stories and just want to be heard! I give great advice on the returns I do for them and give future advice on how to make it better next year!
Posted By: Sharon King on Wednesday, March 26, 2014
Teaching stress. Not enough hours in the day. Too much paperwork as a special education teacher. Spring break was right around the corner and I still had my taxes to do over break. *big sigh*. I have a friend who has a Liberty franchise in Richmond, Indiana, who I met while volunteering with Blue Stars Drum and Bugle Corps where our sons march together.
Posted By: Lisa Ekstrom on Tuesday, March 25, 2014
We had a newly married customer who came in last year. We sat down with them and explained all the in's and out's of doing a tax return. Then we surprised them and did it for free. This year when they came in, they told us we really helped them a lot and thanked us for all our help. They discussed it and decided that they would come here for 5 years, no matter where they lived to "thank" us.
Posted By: AlAnn Feldmann on Monday, March 24, 2014
We have a client that is elderly and needed to get her taxes done. She called the office and one of my gals answered that call, Nicole. This client was very concerned about how she was going to get her tax return completed this year.
Posted By: KATHY GORDON on Monday, March 24, 2014