Where’s My Refund? IRS Web Site Is Swamped


Press Information
For Immediate Release
February 14, 2013 


CONTACT: Martha O’Gorman
Chief Marketing Officer
(800) 790-3863 ext. 8022


 Where’s My Refund? IRS Web Site Is Swamped
Liberty Tax Service Updates Taxpayers on Status


Virginia Beach, VA (February 14, 2013) – Taxpayers nationwide need answers and they are heading to the IRS’ web site using the Where’s My Refund tool to get them. Last weekend alone, the IRS processed 1.4 million returns yet had 4.5 million hits to their Where’s My Refund page. Taxpayers are frequently checking the site from mobile devices such as phones and tablets. 

“All of the delays this tax season are inconveniencing Americans who are accustomed to getting their refunds earlier. They desperately need their money,” said John Hewitt, CEO and founder of Liberty Tax Service. 

In an official statement issued on February 14, the IRS explained that the Where’s My Refund web site is receiving heavy volume of refund inquires. The IRS system only updates once every 24 hours, usually at night. The IRS stresses to taxpayers that there is no need to continually check the site, once daily is sufficient.  

The typical time to receive a tax refund is 21 days with e-filing and direct deposit. However, several tax returns have been delayed in the system due to various forms that could not be processed, such as form 8863 for Education Credits. Starting today, the IRS is now filing tax returns that have form 8863 attached. 


About Liberty Tax Service                   

Founded in 1997 by CEO John T. Hewitt, Liberty Tax Service is the fastest-growing tax preparation franchise ever. Liberty Tax Service has prepared over 10 million individual income tax returns to date. Liberty Tax Service and its nationwide network of over 30,000 tax preparers are ready to offer their assistance at any time. 

According to the International Franchise Association’s Franchise Business Economic Outlook, the number of franchise units in the United States declined from 2009 until 2012. Currently there are approximately 27,000 fewer total franchise establishments operating in the United States than there were in 2008. (774,016 in 2008 compared to 746,828 in 2012). In spite of this downward trend, Liberty Tax Service increased its number of locations from 2,695 in 2008 to 4,183 in 2012.   

Liberty Tax Service stands behinds community enrichment efforts by sponsoring various non-profit organizations and urging their employees and franchisees to give back to their communities. To extend that community support, Liberty also offers an online tax service, eSmart Tax, which enables some to do their own taxes wherever there’s a computer. eSmart Tax is backed by the tax professionals at Liberty Tax Service and its nationwide network of over 30,000 tax preparers, ready to offer their assistance at any time.  

For a more in-depth look at Liberty Tax Service, visit http://libertytax.com or the Give Me Liberty! Magazine. Follow Liberty Tax on Facebook at  http://facebook.com/LibertyTax and on Twitter at  http://twitter.com/libertytax or check the blog at http://libertytax.com/taxlounge or contact Liberty Tax directly at 1-877-at-Liberty.