At one of our offices in Quincy, IL we had a client call asking for his refund check. As usual my preparer answer with the standard information (takes 21 days from filing etc…) and took a quick look to see if we had received it. After telling the client we hadn’t received it yet, the client told his story of why he needed his money so quick. He had a baby at home and needed the money to buy diapers.
After getting off the phone my two preparers, Richard & Kim, quickly called a few agencies in town and lined up free diapers for our client to pick up. This client has called back two separate times expressing his thanks and gratitude toward are preparers and our company.
Many of the organizations they had contacted have also called back to tell us how impressed they are with our people and they have never seen a tax preparation company help their clients like this.