We have been using Liberty Tax® services for about five years now. Over the years, there have been a few changes in our income, and Liberty Tax® has helped us file our taxes efficiently, as always, but two and a half years ago, everything changed. My husband, Paul, suffered a brain aneurysm and stroke, which left him disabled and a long recovery ahead of him. From the beginning, Liberty Tax® has guided us, not only just at tax time, but also gave us important information about gathering medical and financial documents to prepare us for the next upcoming tax season. Skip Anderson, our main Liberty Tax® man, was so patient and understanding, always polite and willing to go beyond for us, not just treating us like clients, but as real people. We always felt comfortable and knew we were in professional hands with this company. Skip and his team have always done their best in advising us with our taxes, college deductions, and medical documents over the last two years. He even helped us with our IRA deductions used for medical bills so we would not get penalized. It would make my head spin if we were ever trying to think of doing our taxes ourselves, or with any other service. No matter how many times we have called them (and we called them A LOT), Liberty Tax® people were always patient and understanding with us to go over our taxes and finding a better way to save us money.
We've had to deal with many hospitals, doctors and insurance companies that left us feeling confused, frustrated, and treated us like a number. I can't tell you how much we appreciate the kindness and professionalism from the people at Liberty Tax®, It's nice to know there are people out there who really care about the people they serve.
Donna and Paul Dufour
Author: Donna Dufour
Bio: I'm a hard working mom, wife and grandmother who just appreciates a little courtesy and kindness in life!