My name is Melanie and I believe that customer service is always key! I try and give back to whatever community that I am a part of.
I have had the pleasure to be stationed in many places both in the United States and overseas, because my husband is in the military. I currently reside in North Carolina where my husband plans to retire after serving 20 years in the Army.
Recently, I had an individual ask if Liberty Tax® could help sponsor his youth softball teams this year, as they travel to several tournaments throughout North Carolina and the surrounding states. I was not sure if we could sponsor them but I offered to do a roadside party for them to help out, and all of the proceeds from the donated items would be presented to the softball team. To see the look on his 14 year old daughter was priceless!!
Well, in appreciation for our kindness, the coach advised that they would like to put our name on their team banner that will travel along with them and several of the parents has become fans of Liberty Tax® and vowed to have their taxes completed here with us. I believe that customer service is key because you should always strive to exceed expectations and go over and beyond. You should always do it with a smile because, as you know, there are many competitors out there, but it's great when a client says, "I came back to you because you all were courteous and treated me like you care!"