I have worked for Liberty Tax® since 2010 . I currently work with Darlene Cook as the general manager of her 3 offices. The person I want to nominate is Samantha Smith Ford for fanatical customer service.
Samantha received a phone call from another franchise client needing help with and IRS audit The client could not get help from where (they) filed. Samantha drove 2 hours to get necessary paper work to help this client knowing that she would not receive anything but the feeling of knowing she was doing the right thing for a Liberty client.
This is why I stay with Liberty. Doing what's right even when no one knows but you. I think as the world is more about seeing all the things wrong, we ( Liberty ) need to be looking for the good in our company and the least we should do is have a place to give those people a shout out of Thank You for doing the right thing.
Thank You Mr John Hewitt for giving me a forum to do that.