Because the wife is in the medical field, and because they had never been to Liberty Tax® before (they endured H&R Block for too many years!), I was able to prepare their return for free. This made the couple very happy. They were already thanking me for coming in on a day that we were normally closed. To be able to get their return done for free seemed almost akin to a blessing. As I was handing them their paperwork tonight and explaining to them about our Send a Friend program, the husband brightened up and said that his brother in law was the one that sent them to us. He had nearly forgotten to mention it. I told him that was awesome and got his brother in law's information so that he could be contacted and given $50.
Before they got up to leave, the husband smiled and said "I didn't forget", and handed me a small paper sleeve. Inside were two postcards from Madrid. I had mentioned during his first visit that I loved collecting postcards from places that my friends would visit. He actually went out of his way and SEARCHED for postcards for me! How cool is that? I have a feeling that both sides became raving fans tonight.
Author: Dianne Montgomery
Bio: A seasoned tax preparer, I was promoted to Office Supervisor within a week of being hired at Liberty Tax Service® this year.