We been going to Liberty for like 5 years they always know who we are when we walk in they even call us by name even though they messed up once they fixed it asap i told that lady you are not human if you don't make mistakes i know nobody wants to see a fluke on there tax returns but this lady i gave a lot of credit to she was polite a lot of courage so she's not there anymore but i will still always choose liberty not because to make it seem like they are all great heck they are all fantastic i see a lot of bad reviews they try so i give that lady and all the people at liberty an A for effort thats a lot to do. so thank you especially to the office on Waverly road in HOLLAND MICHIGAN thank you...............