Winning customers for life!
- We place the customer experience at the core of all we do.Our customers are the reason for our existence. We demonstrate our appreciation by providing them with high quality experiences, “Making them WANT to come back” by our efforts. We do this in a professional, welcoming environment, at a great value.
- We are committed to our people. We provide opportunity, nurture talent, develop leaders and reward achievement. We believe that a team of well-trained individuals with diverse backgrounds and experiences, working together in an environment that fosters respect and drives high levels of engagement, is essential to our continued success.
- We believe in the Liberty Tax® System. The Liberty Tax® business model, depicted by our “three-legged stool” (Strategic-Partner Owner/Operators, Area Developers, & Home Office Team Members) is our foundation, and balancing the interests of all three groups is key.
- We operate our business ethically. Sound ethics is good business. At Liberty Tax®, we hold ourselves and conduct our business to high standards of fairness, honesty, and integrity. We are individually accountable and collectively responsible.
- We give back to our communities. We take seriously the responsibilities that come with being a leader. We help our customers build better communities and leverage our size, scope and resources to help make the world a better place.
- We grow our business profitably. Liberty Tax® is a publicly traded company. As such, we work to provide sustained profitable growth for our shareholders. This requires a continuous focus on our customers and the health of our system.
- We strive continually to improve. We are a learning organization that aims to anticipate and respond to changing customer, and system needs through constant evolution and innovation.