Virtual Tax Business Support Manager- DM

Liberty Tax Service

Position Title: Virtual Tax Business Support Manager – Virtual Tax DM

Department: Tax

Status:  Full Time

Reports to: Vice President of Tax

FLSA Status: Exempt

Position Purpose

Liberty Tax Service is in a time of exponential virtual growth. We are looking for a candidate that can support this virtual growth and contribute to the team through experience, innovation, and strong leadership. This position works with many departments and plays an integral role in the success of our organization. Candidates are focused on virtual tax growth and production, of both clients and revenue, through the effective execution of the Liberty system.

Position Responsibilities/Duties/Functions/Tasks

1. Propels Virtual Tax (herein after VT) productivity by providing direct training, coaching, and experience to help each assigned VT personnel to reach their target goal of 150 returns per office at an ANF of $270/return (2023 season).
2. Provides daily leadership and management to assigned VT personnel. 
3. Maximizes the sales effectiveness of assigned employees showing the employee how to best spend 51% of their time marketing to bring in new business.
4. Teaches VT personnel how to work virtually with customers through the sales process and to grow their network.
5. Ensures their assigned VT personnel are comfortable with running their VT business, quickly becoming efficient with Liberty's tools and superb at customer engagement.
6. Trains VT personnel on effective selling techniques, including leveraging internal marketing resources to increase revenue.
7. Proactively identifies and addresses bottlenecks and gaps in our virtual processes. 
8. Maintains a learning and growth mindset, applying their experience and lessons learned to improve the company's VT offering for future seasons.
9. Able to retain and grow VT loyalty and support each season as measured by the return rate.

Position Qualifications

1. Bachelor’s degree in Business Administration or equivalent experience
2. Excellent oral and written communication skills and experience interacting with individual at all levels
3. Self-motivated and ability to work both independently and within a team

Physical Demands and Work Environment

1. Position requires working at a desk at the corporate office for periods of time up to eight hours
2. 10%-20% travel required. 

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.  While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).

Liberty Tax Service is an equal opportunity employer.